Forfatter Emne: RTB 16 with 320kg hopper external auger screw broken  (Læst 2530 gange)

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Offline AMRTB

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  • Alan in Madrid
The boiler went out, with no light.  I cleaned the photo sensor which was covered with unburnt pellet dust. It didn't relight afterwards and I saw it didn't feed beliefs from the hopper. I can hear the external auger motor run, but the nut on the top about the outlet to the boiler doesn't go round.

I took the auger out to check, and the spring is completely snapped!  :-[

Is this common? What might have caused it? I hope that the single dealer in Spain has one in stock.
RTB 16kW, 500L Buffer + Instant HW, Weather compensation, Underfloor heating 110m

Offline AMRTB

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  • Alan in Madrid
Sv: RTB 16 with 320kg hopper external auger screw broken
« Svar #1 Dato: Mar 24, 2022, 00:05 »
How do I get alogin on https://www.nbe-shop.dk ?
RTB 16kW, 500L Buffer + Instant HW, Weather compensation, Underfloor heating 110m

Online michael f

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Sv: RTB 16 with 320kg hopper external auger screw broken
« Svar #2 Dato: Mar 24, 2022, 05:49 »
How do I get alogin on https://www.nbe-shop.dk ?

It is a dealer shop, try your local dealer.
Best regards
Michael fra StokerCloud Support http://www.nbe.dk/sadan-fungere-stokercloud/
Find manualer her https://www.nbe.dk/manualer-nbe/
Tekniske vejledninger https://www.nbe.dk/tekniske-vejledninger/

Offline AMRTB

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Sv: RTB 16 with 320kg hopper external auger screw broken
« Svar #3 Dato: Mar 24, 2022, 23:52 »
I was lucky. The Spanish importer had one in stock. A couple of hours driving, and then another couple to fit it and i have heating again ;D
RTB 16kW, 500L Buffer + Instant HW, Weather compensation, Underfloor heating 110m