HELP NEEDED FOR SCOTTE BURNER 24KW

[didier]

I have a recently installed scotte burner 24kw and woody boiler 30kw. (6months old)
It ran fine for a couple of months but the past months it is having trouble.
Every 2 day's i have to empty the ashtray cause of plenty with black burned pellets !!!
The installation guy tried out everything, changed out everything but can't get it running properly again.
Everything is cleaned, chimney allso, nothing helps me out.
I do not have a good instruction manual, i would like to get one to check all the menu's.
Is there anyone out here who could help me out please.

I am spoiling pellets like hell, i am using 65 bags from 15kg in 20days !!
I can't read or write danish so please try to help me out in english.
any help is welcome, thanks a lot.

[skipper]

Jeg ved desværre intet om Scotte, men har et bio 18 fyr. Er det ikke for sådan en som mig, dvs. er det ogsåfor Bio 18 brugere?
Hilsen og tak

[MHES]

Hi,

Black, not fully burned pellets, normally is a sign of too much air-flow through the burner.
This results in the pellets "flying" with the airstream, before they are fully burned to ashes.
Typically this is again a result of too high drag in the chimney, caused of missing drag-regulator (drag-reducer) in the chimney.
When the wether get colder, the temperature difference between top and buttom of chimney increses, and the drag as well.
The air-flow through the burner is af som of the airstream from the blower and the drag from the chimney.
Therefor - first make sure that you have a controlled low drag from the chimney, thereafter adjust the air-stream (blower) to correct setpoint.
These adjustments are fundamental for the adjustment of the system, and should be done by the installer.

Best regards
Michael

I have a recently installed scotte burner 24kw and woody boiler 30kw. (6months old)
It ran fine for a couple of months but the past months it is having trouble.
Every 2 day's i have to empty the ashtray cause of plenty with black burned pellets !!!
The installation guy tried out everything, changed out everything but can't get it running properly again.
Everything is cleaned, chimney allso, nothing helps me out.
I do not have a good instruction manual, i would like to get one to check all the menu's.
Is there anyone out here who could help me out please.

I am spoiling pellets like hell, i am using 65 bags from 15kg in 20days !!
I can't read or write danish so please try to help me out in english.
any help is welcome, thanks a lot.

[Frank_rasmussen]

Jeg ved desværre intet om Scotte, men har et bio 18 fyr. Er det ikke for sådan en som mig, dvs. er det ogsåfor Bio 18 brugere?
Hilsen og tak

This is not the place for you. Go to e.g. http://www.stokerpro.dk/viewforum.php?f=135

[didier]

hello michael, you could be wright with the chimney draught, i am at the moment trying to make better settings trough the manufacturer, if we don't reach the good settings i will have to investigate the chimneydraught, i also think it is to high as you mention.

To frank sorry but i did not know this is not the good forum, i tried to find some help.

anyway thanks a lot to everybody.

[Paw]

hello didier, this is the good forum, it was skipper Frank refered too

[Frank_rasmussen]

Yes, I was refering to a danish Bio18-user that for some reason wrote in this tread. Very sorry about the misunderstanding.

I hope you are still with us...

[didier]

Hello, ok, sorry for the misunderstanding.

First off all thanks to Frank,
this morning I checked the draft stabiliser in the chimney....
IT WAS LOCKED FOR SOME REASON 
That way it could not work anyhow, who has done this, i don't know at all but i will keep an eye on this in the near future.

My black pellets problem started since a few weeks ago it started getting cold over here in Belgium.
The installation guy came over, cleaned everything and changed a lot off parts, shortly a long story to explain.
After all of that it did NOT became any better untill i called the manufacturer NBE in Denmark and had Jannich Hansen on the phone.
Very nice person and very helpfull, great service and they know what they are talking about.
Since yesterday he started checking my complete settings in the controller of the scotte burner.
I must admit that there was a lot of settings wrong in the menu's... thanks to my installation guy / salesmen.

Today we checked again after mentioning to him the DRAFT REGULATOR was closed and locked....so we did change some more settings this morning and guess what     

Yess, everything seems to be allright at this moment, my ashtray is a lot less full then before and the ashes are as normal as before when it was brandnew.
Finally we are happy SCOTTE USERS again.

MANY MANY THANKS to the manufacturer for helping me out and offcourse allso to this forum and the users for giving me the tips.
Have a nice and WARM winter.