Out of pellet problem

[Melar.krillo]

Hello
Such a concern: the boiler has not worked properly for a long time, turns off several times a day and gives an error message that the pellets are out, although there are enough pellets. When the error occurs, there are many pellets in the burner. The boiler has been cleaned. The photo sensor and the burner motor have been replaced. Can anyone recommend anything?

Melar

Sådan en bekymring: Kedlen har ikke fungeret korrekt i lang tid, den slukker flere gange dagligt og giver en fejlmeddelelse om, at pillerne er ude, selvom der er piller nok. Der er mange piller i brænderen på fejltidspunktet. Fotosensor og brændermotor skiftet. Kan nogen anbefale noget?
Beklager fejlene, jeg bruger google translate

[michael f]

Hello
Such a concern: the boiler has not worked properly for a long time, turns off several times a day and gives an error message that the pellets are out, although there are enough pellets. When the error occurs, there are many pellets in the burner. The boiler has been cleaned. The photo sensor and the burner motor have been replaced. Can anyone recommend anything?

Melar

Sådan en bekymring: Kedlen har ikke fungeret korrekt i lang tid, den slukker flere gange dagligt og giver en fejlmeddelelse om, at pillerne er ude, selvom der er piller nok. Der er mange piller i brænderen på fejltidspunktet. Fotosensor og brændermotor skiftet. Kan nogen anbefale noget?
Beklager fejlene, jeg bruger google translate

Det er måske din min. effekt der er indstillet for lavt.
Har du et link til din styring på StokerCloud ?
Har du en manual ?

[Melar.krillo]

There is no user manual, but there is a link: https://stokercloud.dk/v3/#/svetakrillo/main-page

[michael f]

There is no user manual, but there is a link: https://stokercloud.dk/v3/#/svetakrillo/main-page

Here is a link to info about NBE equipment https://nbe-global.com/en/

And a link to a manual with a V7 controller https://nbe-global.com/wp-content/uploads/2016/06/RTB-Manual-V7-ENG-07.04.16.pdf

You don't have the RTB boiler but another one, but the info about the control is the same.

I can see in the log that the controls shut down, but it has happened outside the 48 hours there are graphs for.
Is it a 20 kW burner you have, or is it a 16 kW ?
If the power is set too high, you may have added more pellets than it can burn off, thereby blocking the photo sensor from seeing light, and then shutting it down.

You write that there are pellets in the burner when it shuts down.
Therefore, I don't think the reason is a worn starting capacitor on auger for the magazine.
But it is possible that the capacitors need to be changed.

[Melar.krillo]

It's been going well for a few days now. But there are days when it turns off every few hours.  The whole system is already five or six years old and has been working without problems until a few months ago this problem occurred. No one has changed the settings and the amount of pellets..The burner is 20 kw.
What exactly is this capacitor?

[Melar.krillo]

Today it happened again, but now with a new error message: power->error no fire->ajustment low